Model citizens charter for CHCs and PHCs
 Grievance redressal
1-
 Grievances tahi citizens have will be recorded.
2-
 There will be a designated officer to respond to the request deemed urgent by the person recording the grievance.
3-
 Aggrieved user after his/her complaint recorded would be allowed to seek a second opinion within the CHC
4-
 To have a public grievance committee outside the CHC to deal with the grievances that are not resolved within the CHC.
 Responsibilities of the user
1-
 Users of  CHC would attempt to understand the commitments made in the charter.
2-
 User would not insist on service  above the standard set in the charter because it could negatively affect the provision of the minimum acceptable level of service to another user.
3-
 Instruction of the CHC’s personnel would be followed sincerely,and
4-
 In case of grievances,the redressal mechanism machinery would be addressed by users without delay.
 Performance audit and review of the charter
 Performance audit may be conducted through a peer review every two or three years after covering the areas where  the standards have  been specified
 CHARTER OF AVAILABLE RELATED SERVICES AT DIFFERENT LEVELS UNDER MEDICAL, HEALTH AND FAMILY WELFARE DEPARTMENT
 Opening Timmings
 1 April - 30th September           08:00 AM   -   02:00 PM
 1 October  - 31th March             10:00 AM   -   04:00 PM
 Emergency services and medicolegal work  
 24 hours services available.
 Services of Antrogi Department 
  Available. No. of beds- 04
 Cure for General Patients 
  Available.
 General Test sevices  
 Stool, Urine, Blood, Malaria and TB.
 
 
 
 
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