3-
 Aggrieved user after his/her complaint recorded would be allowed to seek a second opinion within the DHM
4-
 To have a public grievance committee outside the DHM to deal with the grievances that are not resolved within the DHM.
 Responsibilities of the user
1-
 Users of  DHM would attempt to understand the commitments made in the charter.
2-
 User would not insist on service  above the standard set in the charter because it could negatively affect the provision of the minimum acceptable level of service to another user.
3-
 Instruction of the DHM ’s personnel would be followed sincerely,and
4-
 In case of grievances,the redressal mechanism machinery would be addressed by users without delay.
 Performance audit and review of the charter
 Performance audit may be conducted through a peer review every two or three years after covering the areas where  the standards have  been specified
 Immunization
 CHARTER OF AVAILABLE RELATED SERVICES AT DIFFERENT LEVELS UNDER MEDICAL, HEALTH AND FAMILY WELFARE DEPARTMENT
 Timmings
 In the morning from 8 am till 2 pm.
 Emergency services & Medicolegal services
 24 hour available
GENERAL SERVICES
1-
 Prenatal Tests
2-
 Delivery Services
3-
 Operation Facilities
4-
 Emergency/ Complicated Delivery facilities
5-
 Postnatal Services
6-
 Abortion Facilities
7-
 Pediatrics Department
8-
 Immunization
9-
 Pathology
10-
 Ultrasound
11-
 Neonatalogy
12-
 Infertility Clinic
 
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