Model citizens charter for DHF
 Preamble
 Community health centres and primary health centres exist to provide health care to every citizen of India within the allocated resources  and available facilities. The Charter seeks to provide a framework which enables citizens to know.
1 -
 What services are available?
2 -
 The quality of services they are entitled to.
3 -
 The means through which complaints regarding denial or poor qualities of services will be addressed.
 Objectives
1 -
 To make available medical treatment and the related facilities for citizens.
2 -
 To provide appropriate advice, treatment and support that would help to cure the ailment to the extent medically possible.
3 -
 To ensure that treatment is best on well considered judgment, is timely and comprehensive and with the consent of the citizen  being treated.
4 -
 To ensure you just awareness of the nature of the ailment, progress of treatment, duration of treatment and impact on their health  and lives, and
5 -
 To reduce any grievances in this regard.
Commitments  of the charter
1-
 To provide access to available facilities without discrimination.
2-
 To provide emergency care, if needed on reaching the  DHF
3-
 To provide adequate number of notice boards detailing the location of all the facilities.
4-
 To provide written information on diagnosis, treatment being administered.
5-
 To record complaint and designate appropriate officer, who will respond at an appointed time, which may be same day in case of  inpatients and the next day in case of out patients?
 Component of service at DHFs
1-
 Access to DHFS and professional medical care to all
2-
 Making provision for emergency care after main treatment hour whenever needed.
3-
 Informing users about facilities, costs involved and requirements expected ofthem with regard to the treatment in clear and simple  terms.
4-
 Informing users of equipment out of order
5-
 Ensuring that users can seek clarifications and assistance in making use of medical treatment and DHF facility.
6-
 Informing users about procedures for reporting in-efficiencies in services or non-availability of facilities.
 Grievance redressal
1-
 Grievances tahi citizens have will be recorded.
2-
 There will be a designated officer to respond to the request deemed urgent by the person recording the grievance.
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