Model Citizens Charter for Sub-centers
 Preamble
 Sub-centers exist to provide health care to every citizen of India within the allocated resources and available facilities. The Charter seeks    to provide a framework, which enables citizens to know.
1 -
 What services are available?
2 -
 The quality of services they are entitled to.
3 -
 The means through which complaints regarding denial or poor qualities of services will be addressed.
 Objectives
1 -
 To make available  health care services and related facilities for citizens.
2 -
 To provide appropriate advice, treatment ,referral and support that would help to cure the ailment to the extent medically possible.
3 -
 To redress any grievances in this regard.
 Commitments  of the charter
1 -
 To provide access to available facilities without discrimination.
2 -
 To provide emergency care, if needed on reaching the SC
3 -
 To provide adequate number of notice boards detailing the location of all the facilities and the schedule of field visits.
4 -
 To provide written information on diagnosis, treatment being administered..
5 -
 To record complaints and respond at an appointed time.
 Grievance redressal
1 -
 Grievances that citizens have will be recorded
2 -
 Aggrieved user after his/ her complaint recorded would be allowedto seek a second opinion at PHC.
  Responsibility of the users
1 -
 Users of SC would attempt to understand the commitments made in the charter
2 -
 User would not insist on services above the standard set in the charter because it could negatively affect the provision of the  minimum acceptable level of services to another user.
3 -
 Instruction of the SC personnel would be addressed by users without delay.
  Performance audit and review of the charter
  Performance audit may be conducted through a peer review every two or three years after covering the areas the standards have been   specified.
 
 
 
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